Job Title: Retreat Coordinator
Job Status: Staff position, 40 hours per week
Position reports to Executive Director
Benefit Eligible Position
Plan, coordinate and administer activities for the New Hope Camp and Conference Center Retreat Programs; develop, coordinate and advise staff on tasks associated with retreat business.
Manage and collect all relevant information for all retreat calls to the office and utilize camp software to track all inquiries. Create contracts and invoices per retreat and follow up on status prior to event. Follow up with clients as necessary after event.
Work with clients on specific needs to include buildings, set up, and meals. Meet weekly with site manager to plan set up for the following week. Utilize staff to meet the needs of clients for events.
Create a system to track customer satisfaction after an event. Evaluate customer service follow up using qualitative and quantitative research techniques; investigate trends, and recommend and implement modifications to improve retreat program effectiveness.
Develop a system to maintain and build client relationships to further the retreat program.
Work with site manager on building set up and additional needs of retreat groups prior to visit.
Coordinate public relations activities to include conceptualizing and writing newsletters, promotional materials, publications, press releases, ads and fliers.
Review budget from Board of Directors. Prepare monthly report of building usage and income each month.
Greet visitors and schedule tours for facility rental
Assist with special events at camp
Maintain list of contractors used by camp
May be responsible for checks to be signed for expenses and to deposit all cash and checks in a timely manner keeping records of deposits in absence of financial administrator.
Order and maintain sufficient inventory of office supplies and equipment.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Ability to work independently and in a team environment.
Attention to detail, strong communication, and problem solving skills
Associates degree or high school graduate and 2 years relevant experience
Previous event planning and/or conference center reservation experience a plus